Refund Policy

Atlanta Back & Body is committed to transparent, ethical, and compliant billing practices in accordance with Georgia law.

Clinical Services

Charges for chiropractic evaluations, treatment services, therapeutic procedures, and other clinical services are based on services actually rendered and are non-refundable once performed.

Missed or Cancelled Appointments

Appointments not cancelled within the required notice period may be subject to a missed appointment fee, as disclosed at the time of scheduling.

Prepaid Services

If prepaid services or packages are offered, all terms—including any refund eligibility—will be disclosed in writing prior to purchase and governed by the specific agreement provided.

Insurance and Third-Party Billing Matters

For matters involving insurance or third-party payors:

Charges are incurred based on medical necessity and services rendered, not on the outcome of any insurance or third-party claim.
Billing is governed by applicable insurance contracts, assignments of benefits, letters of protection, or private pay agreements, as applicable.
No refunds are issued based solely on claim status, settlement amounts, insurance determinations, or attorney negotiations.
Questions regarding charges are addressed through billing review and clarification, not retroactive fee adjustment.

Patients remain ultimately responsible for charges incurred for services rendered, subject to applicable agreements and governing law.

Products

Retail products sold are non-refundable unless otherwise stated in writing at the time of purchase.

Billing Questions

Billing inquiries may be directed to: careteam@atlantabackandbody.com.